Delivery costs are applied to the order prior to the order being submitted.
If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time, you can either cancel the order or wait until the backordered item/s are back in stock.
Delivery within New Zealand:
Delivery to any destination in New Zealand will be by courier. Please allow 3 - 5 business days for delivery of your goods, a dispatch email will be sent when the goods are dispatched.
We will contact you prior to goods being dispatched if there are additional costs.
There is no delivery on public holidays.
If you are outside of New Zealand please contact us to discuss shipment options.
Orders are not tracked outside of New Zealand and we will not be liable for any import or custom taxes or other charges that may apply to your order.
The Southern Steel Official Store is dedicated to providing quality products and services to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.
We will only accept returns for the following scenarios:
• Goods damaged or faulty prior to delivery.
• Goods that vary from their description on this website.
• Goods supplied incorrectly.
Our team do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.
Please return the product/s to us in the original condition within 14 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method (excluding freight costs).
Please indicate a reason for your return and indicate your preferred remedy.
All returns should be sent with supporting documentation in original or appropriate packaging to:
Attn: Southern Steel Official Store
c/- ILT Stadium Southland
18 Surrey Park Road, Invercargill 9810
PO Box 6034, Invercargill North 9841
Southland, New Zealand
E mail: firstname.lastname@example.org
For any additional information on our return policies, please contact us on +64 3 219 9350, or e-mail us at email@example.com